Our Sales Process
Here's Exactly How
We Work With You
No black boxes, no surprise timelines. Most healthcare vendors make buying feel like a risk. We make it feel like a partnership — starting with the first call.
Schedule Your Discovery Call30 minutes · No pitch deck · No obligation
The Partnership Process
Four steps from first conversation to measurable results. Every step has defined outputs — no ambiguity.
We listen first
30-minute callWe ask about your current quality program, HEDIS targets, gap closure workflow, and tech stack. No pitch deck. No slides. Just an honest conversation about where you are today.
We tell you honestly if we're the right fit
Within 48 hoursWe send a written summary of what we heard, where HDIM can help, and where it can't. If we're not the right fit for your situation, we'll say so — and point you toward what might be.
See real results with your data
60–90 day structured pilotDefined success criteria before you sign. Observable SLO contracts so you verify our performance in real time via live dashboards — not in a quarterly report we control. First results in 30 days.
We grow with you
OngoingPilot results become your contract baseline. You get a dedicated customer success contact, onboarding training, and a roadmap built around your specific measure priorities.
What to Expect, and When
Concrete commitments at every stage — not "it depends."
Written fit assessment delivered to your inbox
A clear summary of what we heard, where we fit, and recommended next steps — or an honest explanation of why we're not the right solution.
Live environment with your FHIR data ingested
FHIR data pipeline connected, HEDIS measures configured for your population, and your team trained on the platform.
First real results: care gap data + HEDIS baselines
Live care gap detection running against your population, baseline HEDIS measure scores, and an ROI model built from your actual numbers.
Questions We Hear Every Time
Honest answers — not marketing copy.
QWe already have a quality vendor.
Most of our customers did too. We work alongside existing tools or replace them depending on what's actually working. The discovery call is designed to answer that question honestly — we'll look at what you have and tell you whether switching makes sense.
QWhat's the implementation timeline?
Pilot environment up in 2 weeks. First HEDIS measure baselines and care gap data in 30 days. Full pilot readout at 60–90 days. These are commitments, not estimates.
QHow do we know the ROI is real?
Observable SLO contracts. You see our performance metrics in real time via live dashboards — not in a quarterly report we control. If we miss an SLO, automatic service credits kick in. We put it in writing before you sign.
QIs our data secure?
HIPAA-aligned controls, configurable PHI cache policies, full audit trail, role-based access control, and encryption at rest and in transit. The pilot can run on synthetic data until your security team signs off on the full integration.
QWhat happens if the pilot doesn't perform?
The SLO contract specifies automatic service credits for underperformance. We define success criteria together before the pilot starts, measure against them continuously, and you have the data to hold us accountable.
QHow does pricing work?
Member-volume based. We build a model for your specific population after the discovery call — no surprises. Pilot pricing is structured to give you a real result without a full enterprise commitment.
Who We Work With
HDIM is purpose-built for organizations where quality measurement directly impacts revenue and patient outcomes.
Health Plans
Medicare Advantage · Commercial · Medicaid
- HEDIS Stars improvement and quality bonus capture
- Member outreach automation at scale
- Risk adjustment and care gap prioritization
- Observable SLOs aligned to your measure targets
Hospitals & Health Systems
Academic Medical Centers · Regional Health Systems
- Transitions of care and 30-day readmission prevention
- MIPS quality measure optimization
- Inpatient + outpatient + post-acute data integration
- Care manager prioritization and workflow automation
Provider Groups
Multi-Specialty Practices · ACOs · FQHCs
- Annual wellness visit scheduling and gap closure
- Chronic care management workflows
- Value-based contract performance tracking
- Population-level quality reporting
Focused Pilot Option
Care Transitions Pilot for Post-Discharge Engagement
If your immediate priority is transitions of care, we offer a structured 90-day pilot blueprint with clear Phase 1 scope, security baseline, deployment model options, and KPI governance.
Ready to Start the Conversation?
30 minutes. No pitch deck. Just an honest conversation about your quality program.
Schedule Your Discovery CallPrefer email? sales@mahoosuc.solutions